If you booked an appointment through TWC, you will have twenty-four (24) hours before the appointment to cancel and receive a full refund. Cancellations less than twenty-four (24) hours before appointments will not result in a refund, but may be applied towards a rescheduled appointment. Telehealth treatment packages outside of 30 days after purchase and medical vaccine exemptions will not be refunded if cancelled. Please contact email@example.com to reschedule or if you are unable to connect with your provider due to technical difficulties.
Telehealth consultation treatments, recommendations, prescriptions, and outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider, nor are refunds are given if you are pursuing services which are not a defined TWC consult type. Both packages and exemption outcomes are at the sole discretion of the medical provider that treated you. Medical Exemptions must be medically necessary, and will not be refunded if there is no justifiable medical reason for the provider to write an exemption. You are paying for the providers time to assess your medical needs and make the best determination for your health in their professional judgement.