Refund policy

Refund & Cancellation Policy

Updated: November 27, 2023

Virtual Health Appointment Cancellations or No-Shows 

If you booked an appointment through TWC, you will have twenty-four (24) hours before the appointment to cancel. Cancellations less than twenty-four (24) hours before the appointment or appointment no-shows will result in a fee of $30.00. Please contact support@twc.health or use the embedded chat function to reschedule at no additional cost.

Virtual Health Refunds

Virtual Health consultation treatments, recommendations, prescriptions, and outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider, nor are refunds given if you are pursuing services that are not a defined TWC consult type. Medical vaccine exemption outcomes are at the sole discretion of the medical provider that treated you. Medical exemptions must be medically necessary and will not be refunded if there is no justifiable medical reason for the provider to write an exemption. You are paying for the provider’s time to assess your medical needs and make the best determination for your health in their professional judgment. There are no refunds on Medical Emergency Kits once all information has been submitted for Provider review. If you cancel your Emergency Kit order before submitting all necessary information, you will be entitled to a refund of less than a $30 service fee.

 

Product Refunds and Returns

If you purchased a supplement or other physical product through The Wellness Company, all sales are final.

We cannot accept returns; refunds may be issued at the sole discretion of the Company and will be subject to a $15 service fee. If you receive the wrong item or an item arrives damaged, please contact customer service to request a refund or replacement. 

While we take great care to ensure all shipments arrive to you without difficulty, TWC is not responsible for inaccurate addresses, customs or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a service fee of $15 will be deducted from the refund amount.

Please contact support@twc.health for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a restocking fee. All complaints about product quality or damage must be reported to customer service within one (1) week of the delivery date to be eligible for a refund or replacement.

  

Memberships & Subscription Cancellations

Annual memberships are a year-long commitment and will not be partially refunded if canceled. Cancellations will be effective upon the next scheduled annual renewal date. Monthly memberships and subscriptions may be canceled at any time, with the cancellation effective at the next scheduled monthly renewal date. TWC does not issue partial refunds for the cancellation of a monthly membership and/or monthly subscription. All memberships and subscriptions can be managed through the “Account” section of TWC’s website.  

 

Please contact Customer Service at support@twc.health or the embedded chat for further assistance.