Frequently Asked Questions


Can I take this supplement with my current medications?

We recommend that patients consult with their primary care physician (PCP) or schedule an acute appointment with our team of providers to discuss their concerns. You can also reach out to our Ask A Doc service at for further assistance and information.

Will the Signature Series Spike Support Formula protect me from spike shedding?

Yes, The Wellness Company’s Spike Support Formula is designed to provide protection against spike shedding. To explore detailed information about its benefits, please visit the dedicated webpage for The Wellness Company’s Spike Support Formula. There, you will find in-depth details about all its effectiveness and advantages.

Can I use the Signature Series Blood Sugar Formula for type 1 or type 2 diabetes?

Yes, the Signature Series Blood Sugar Formula can be used for both types of diabetes.

Can I take melatonin with the Signature Series Restful Sleep Formula?

Yes, melatonin can be used with the Signature Series Restful Sleep Formula.

Membership Tiers | Virtual Care Services

I purchased a Basic Monthly or Annual Membership. Can I upgrade to 1Wellness?

Yes, you can upgrade your membership. You will be invoiced for the difference (remaining balance) between the memberships for the current month. Your next monthly payment will reflect the new membership amount.

As a 1Wellness member, how do I schedule my virtual care appointment without being charged again, considering it's included in my membership?

When you log in to the Wellness Company's Virtual Care Portal using the email you used to create your 1Wellness membership, our systems will recognize your account. This allows you to schedule your appointment without incurring any additional charges.

Are lab tests included with my virtual care treatment?

Lab tests are conducted by a separate third-party service. If your medical provider requests a lab panel, our Customer Service team will make the necessary arrangements, which may involve an additional invoice for you.  Rest assured, lab panels are invoiced directly to patients at our cost, we will never profit off testing to guide treatment plans.

Can I schedule an appointment with a member of the Chief Medical Board?Dr.McCullough , Gessling, Amerling, Van Dewater, etc?

The providers on the Medical Board are not available for consultations, but you will have a list of available providers to choose from when you sign up for a consultation. They follow the carefully designed guidelines established by the Medical Board and regularly participate in educational sessions hosted by the board members for high standards of care.

Does your coverage include children for Medical Exemption?

Yes, children of all ages can be covered by medical exemptions

How do I figure out which virtual care service is the right one for me?

Our Virtual Care team is here to assist you with any inquiries regarding our services. Feel free to reach out to us at and we'll be more than happy to address your questions.

Can The Wellness Company replace my current doctor and be my new Primary Care Physician (PCP)?

While TWC providers cannot yet replace a primary care physician (PCP), our packages offer the benefit of receiving continuity of care from the same provider over an extended period of time. This ensures consistent and ongoing support for your healthcare needs.

Do you offer consultations with specialists?

As a young company, The Wellness Company does not currently offer consultations with specialists. However, we are constantly evolving and have plans to expand our services to include consultations with specialists in the future. We appreciate your understanding and look forward to bringing you a wider range of healthcare options as we grow.


I received a discount code. How do I use it?

After adding items to your cart, select "Checkout Now." On the checkout page, enter your discount code in the "Gift card or discount code" field and click "Apply." The discounted price will be displayed. Proceed by selecting "Continue to Payment" to complete your purchase. If you encounter any issues, please contact our customer service team at for assistance.

My package is marked as delivered, but it is not in my mailbox. What happens now?

Our customer service representatives will be happy to assist you in locating your order. You can contact customer service Monday through Friday from 8 AM to 8 PM EST and on Saturday from 11 AM to 4 PM EST.

What should I do if I entered the wrong address for my most recent order and it has already been shipped? Can I request to change the delivery address to a different one?

Unfortunately, we are unable to change the delivery address once an order has shipped. However, you can contact the carrier (such as UPS, USPS, or DHL) and request to have the package held for pickup at their nearest location.

I previously canceled my subscription but was still charged. Can I request a refund?

If you have contacted Customer Service or canceled your membership through the membership dashboard but were still charged a monthly membership fee, rest assured that you are eligible for a refund of those charges. Please reach out to our Customer Service team during business hours for assistance: Monday to Friday, 8 AM to 8 PM EST, and Saturday, 11 AM to 4 PM EST. They will be happy to help you initiate the refund process.

Do I pay customs fees for international shipments?

All orders shipped to international destinations are charged a flat shipping fee. You will not be required to pay a separate customs fee.


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