The Wellness Company just made our 24-hour 7-day-a-week service even more convenient. Gain prompt access to a trusted medical provider, obtain prescriptions, access your fully-secured digital medical records, and access our continuity of care services.
Instructions for Booking an Appointment
TO BOOK AN APPOINTMENT ON THE WELLNESS COMPANY VIRTUAL CARE PORTAL:
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- STEP 1: Begin by going to care.twc.health and clicking on "Click Here to Start" to begin booking your appointment.
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- STEP 2: Book your appointment with ease:
1. Select the “All States” dropdown menu and choose your state to view the available doctors in your area.
2. Next, select the” Virtual Care Services” dropdown menu to explore your virtual care options.*
3. Select the service that best matches the purpose of your visit.
* Note: If you have already purchased one of our specialty services on the TWC.Health site, please ensure to select that service in the dropdown menu.
For more information about The Wellness Company's specialty services and how they can support your wellness journey, visit: https://www.twc.health/pages/wellness-virtual-care.
- STEP 3: Choose your Provider and Preferred Date
1. A list of available providers in your state will be displayed. To learn more about a specific provider, select "View Profile" to review their profile.
2. Once you have chosen your preferred provider, their next available appointment date and time will already be displayed. If you want to check their availability for a specific date, select "Preferred Date" to open the dropdown calendar and choose the desired date.
3. Select a convenient time slot to proceed to the next page and finalize your appointment.
If no providers are currently available, please email support@twc.health with the subject line “Availability” and a Wellness Company team member will assist in finding you a provider as soon as possible.
- STEP 4: Register as a Patient
1. Enter your Mobile Number and select "Next" to receive a One Time Password (OTP) via text message.
2. Input the six-digit OTP you received on your mobile number provided in the previous step. Select "Verify" to continue with the registration process.
Please note that this mobile number will be used to access your Patient Profile.
- STEP 5: Register as a Patient, continued
1. Enter your personal info in the spaces indicated.
2. Select the box to confirm that you agree to The Wellness Company’s Terms of Service and Privacy policy.
3. Select, “Next” to proceed to the next page.
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STEP 6: Saving your Payment Details
1. Enter your credit card details, along with your first and last name associated with the card.2. Select, “Save” to proceed.
Please be informed that the card details you provide will be securely stored in the Payment Gateway for any future transactions. Rest assured, no payment will be made during the booking process.
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STEP 7: Confirming your appointment
Review your Appointment details and select “Confirm” to book your appointment time and date.
STEP 8: Appointment Confirmed
Your appointment is confirmed! Expect to receive the following emails immediately after booking:
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1. Appointment Confirmation email: This email contains the necessary information to join your virtual care appointment. Remember to use this email to access the appointment up to 30 minutes before the scheduled time.
2. Patient Portal Registration: You will receive an email inviting you to join our Patient Portal account. Follow the link provided in the email to complete your registration. This step needs to be completed prior to your appointment time.
3. Intake Form/ Questionnaire Notification: You will receive an email with a link to access the general intake form/questionnaire on your Patient Portal. This step needs to be completed prior to your appointment time.
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If you are still experiencing issues during booking an appointment, please contact our Customer Support.
Next: Virtual Care Registration Instructions