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Frequently Asked Questions

Do I need a prescription?

Yes! The medications in the Pandemic Preparation Kit are prescription-only. But don't
worry - follow the instructions in the link after purchase (also emailed to you) to receive
your clinical intake form needed to complete your consultation.
Still can't find the link? No problem - just go to twc.health/intake and complete the intake
form there.
*Based on allergies and other medical details, one or more of the medications may not be
prescribed within the kit without substitution.Yes! The medications in the Contagion Emergency Kit are prescription-only. But don't worry - follow the instructions in the link after purchase (also emailed to you) to receive your clinical intake form needed to complete your consultation.

Still can't find the link? No problem - just go to twc.health/intake and complete the intake form there.

*Based on allergies and other medical details, one or more of the medications may not be prescribed within the kit without substitution.

Is The Wellness Company Pandemic Preparation Kit covered by insurance?

No, The Wellness Company does not accept any type of health insurance or 3rd party payors.

Can I request a specific medication when placing an order?

The Wellness Company does not currently offer the option to swap specific medications or place partial orders for medical kits. However, you can schedule a Virtual Care consultation through our care portal at https://care.twc.health/ to speak with a provider about another prescription or clinical question. Your provider will then be able to offer further assistance and guidance based on your specific needs and concerns.

*Based on allergies and other medical details, one or more of the medications may not be prescribed within the kit without substitution.

How do I receive a virtual care consultation to receive my Pandemic Preparation Kit?

After purchasing The Wellness Company Contagion Emergency Kit, you will be emailed a link to twc.health/intake to validate your purchase. Next, you MUST fill out the clinical intake form for a medical provider to review your suitability and send for the prescription. If your medical provider requires additional information, a phone call or virtual follow-up may be necessary.

For further assistance, contact our Customer Support team at Support@twc.health.

Can I share my kit with family members?

The Wellness Company only offers emergency kits that are prescribed to the specific individual to whom the medication is intended. The prescribed medications take into account the individual's medical status based on the clinical intake form, including any noted allergies. All medications have the potential for allergic reactions and other adverse effects. Therefore, it is crucial to not allow others to use medications that are not prescribed for them. The emergency medications should be handled with the same caution as any other prescription medication prescribed by a physician. It is important to adhere to the prescribed usage guidelines and avoid sharing the kit with family members unless explicitly advised to do so by a healthcare professional.

Does The Wellness Company accept HSA cards?

While The Wellness Company generally accepts HSA (Health Savings Account) cards, it's important to check with your insurance provider before attempting to use your card. Some insurance plans may have specific requirements, such as an itemized cost breakdown for each medication, which The Wellness Company may not be able to provide. We encourage you to verify with your insurance provider regarding their guidelines and coverage for using HSA cards.

What is the shelf life of medications in The Wellness Company COVID Emergency Kit?

The FDA requires pharmacies to label prescription medications with an expiration date, which can be found on the prescription included in your kit. While the duration of the expiration date can vary depending on the medication and formulation, most medications, including antibiotics, commonly have a shelf life of around 2 years. To optimize the shelf life of medications, it is generally recommended to store them in air-tight containers in a cool and dry environment. However, it is important to note that storage requirements can vary for different medications, so it is advisable to consult with your healthcare professional regarding proper storage conditions.

Information about the FDA’s Shelf-Life Extension Program may be found within the
Guidebook (included within the kit) and at the following link below:

https://www.fda.gov/emergency-preparedness-and-response/mcm-legal-regulatory-and-policy-framework/expiration-dating-extension

How do I know when to use the medications contained in my kit?

Our emergency kits were created so that you have access to medications, for future use, without the worry of shortages or difficulty accessing a pharmacy. These medications are intended only to be used under provider supervision. Should you feel ill, you can make a free, follow-up appointment with one of our providers for diagnosis and a treatment plan.

STILL HAVE QUESTIONS?

Our customer service team is some of the best – and are available to answer your questions.

We can even put you in touch with our medical team for further assistance.

 

support@twc.health

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DISCLAIMER

The information provided on this website is intended for informational purposes only and should not be considered medical advice or used as a substitute for professional healthcare guidance. It is your responsibility to comply with all applicable laws, regulations, and guidelines regarding the purchase, possession, and use of prescription medications.

All products offered through this webpage are by prescription only. You must consult with a The Wellness Company provider in order to receive any of the prescriptions contained in the emergency kit. We strongly advise you to consult with a licensed healthcare provider before using any prescription medication obtained through this website. Your healthcare provider is best positioned to evaluate your specific health condition, provide a proper diagnosis, and determine the most appropriate treatment options for your needs. The prescription medications available on this website are intended for emergency situations where immediate medical attention is not accessible. They should not be used as a substitute for regular medical care or consultation with a qualified healthcare professional. Please note that your kit may take 1-2 weeks to arrive, with delivery times varying based on your scheduled provider consultation date.

Exclusive Usage: The medications within this kit are prescribed specifically to you and are intended only for your use. It is illegal and dangerous to transfer or share any medication from this kit with another individual. Federal law strictly prohibits this. It is your responsibility to ensure that the medications you purchase are suitable for your medical condition, age, weight, and any other relevant factors. We do not assume any liability for the misuse, improper administration, or adverse effects resulting from the use of prescription medications purchased from this website.

Guideline Adherence: Please utilize the medications as per the guidebook included in the kit. Following the guidebook's instructions will ensure safe and appropriate usage. While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the availability of specific medications at all times. The product descriptions, dosages, indications, and contraindications provided are for general reference only and may not reflect the latest medical research or clinical guidelines.

Risks & Side-Effects: Prescription medications may carry risks and side effects, which can vary from person to person. It is important to carefully read all product labels, packaging inserts, and accompanying information before using any medication. If you experience any adverse reactions or unexpected effects, discontinue use immediately and seek medical assistance.

Allergy Precautions: If you have a known allergy or have previously experienced adverse reactions to any medication, it is crucial that you avoid using those medications.
Sulfamethoxazole and Trimethoprim: Avoid if you have a sulfa allergy.
Azithromycin: Do not use if you have an allergy to macrolides.
Doxycycline: Do not use if you are allergic to tetracycline.
Amoxicillin/Clavulanate: Some people with a penicillin allergy might also react to amoxicillin as it is a type of penicillin

For all other medications: Please consult the guidebook for details on drug classes and associated allergic reactions. Your health and safety are of utmost importance. If you suspect you might be allergic to any medication in this kit, do not take it. It is crucial to note that any drug can cause an allergic or adverse reaction, even if it's rare or if the individual hasn't had a reaction in the past. Discussing any known allergies or previous adverse reactions with a healthcare professional (when possible) is important.

ASSUMPTION OF LIABILITY: By accepting and utilizing this Emergency Preparedness Medication Kit, you acknowledge and assume full responsibility and liability related to the use of any of its products. It is your responsibility to ensure the medications are used safely and appropriately. We urge you to use this kit responsibly and with the utmost care. Should you have any doubts or concerns about any medication in this kit, please reach out to a healthcare provider or pharmacist if accessible.To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, consequential, or special damages arising from your use of this website, or the purchase and use of prescription medications obtained through this website, including but not limited to damages for personal injury, loss of profits, or any other damages or losses.

To review our Virtual Care Service Terms and Conditions and Policies, please visit our dedicated Terms of Service page.

Stay safe and be prepared!

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