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Shipping timelines vary depending on the type of product ordered and the destination.

U.S. Supplement (non-prescription) Orders:

• Processing Time: Orders are typically processed within 1–2 business days.
• Delivery Time: approximately 5–7 business days after shipment.
• These orders ship from our warehouse and are delivered by carriers such as USPS, Veho, UniUni, Asendia, Amazon, or DHL.

Important: Delivery times may be extended during holidays, severe weather events, or carrier disruptions.

U.S. Prescription Rx Orders:

• Delivery Time: Orders ship in approximately 1-2 weeks once you have completed your medical history form and the provider has reviewed and prescribed your product.
• Prescription (Rx) orders are fulfilled by our partner pharmacies and require provider approval before shipment begins. Processing and shipping timelines begin after approval is complete.
• These orders are delivered via FedEx or UPS.

If you are experiencing order delays for your Rx product, please ensure you’ve completed the Medical History form, sent via email when you placed your order.

For questions about how to take the product, please refer to the individual product page found on www.twc.health

If you are looking for medical advice:

• If your situation is a true emergency, seek medical attention immediately
• For any medical related questions, you can schedule a telehealth appointment. Please click on the link below: https://www.twc.health/pages/wellness-virtual-care

Non-member appointments are $74.99 per visit. Sign up for a 1Wellness Membership today to save 15% as a Select or Premier Member, or receive your visit for FREE as an Elite Member!

To update or adjust your product or membership subscription(s):

• Log in to your account and click “Subscription” on the left side
• Choose “My Subscriptions” at the top of the subscription portal
• Select the subscription or membership you would like to update
• Reschedule, skip, update the quantity, or cancel your subscription as needed.

To get started, visit:

• https://www.twc.health/pages/replenish
• Use the same email address used to purchase your medical kit, then click “Validate.”

As a benefit to your active Elite membership, you receive 2 free supplements each month using code FREESUP at checkout.

In order for the FREESUP code to work, your membership needs to be active and eligible. Please ensure you are logged into your account.

Additionally, this code is only eligible for one-time purchase products, ensure subscription has not been chosen on each product you want the code to apply to.

If you are still experiencing issues, please reach out to our Customer Service team by email: support@twc.health or by phone: 1 (800) 758-1584

No. All sales of supplements and other physical products are final. We do not accept returns.

No. Prescription products are non-returnable once dispensed, except where required by law or in the case of verified product defects.

Supplements:

• TWC ships supplement products to most countries worldwide.
• Some products cannot be shipped to certain countries due to local laws or regulations
• International shipping charges are calculated at checkout based on destination, weight, and other factors.
• International orders ship via International Economy. Carrier selection is at TWC’s discretion.
• Estimated delivery time is seven (7) to twenty-one (21) business days from the shipment date, excluding customs delays.
• A physical shipping address is required for all international shipments.
• Any fees required by customs are the responsibility of the recipient

Prescriptions (Rx):

• Prescription products are only eligible to be shipped in the U.S.
• Some products are not eligible for shipping to certain states based on state-by-state regulations.