Cancellations and No-Show Appointments: If you booked an appointment through The Wellness Company, you will have twenty-four (24) hours before the appointment to cancel. Cancellations less than twenty-four (24) hours before the appointments or appointment no-shows will result in a fee of $30.00. Please contact firstname.lastname@example.org to reschedule or if you are unable to connect with your provider
Refunds: Virtual Health consultation treatments, recommendations, prescriptions and outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider nor are refunds given if you are pursuing services which are not a defined TWC consult type. Medical vaccine exemption outcomes are at the sole discretion of the medical professional treating you. Medical exemptions must be medically necessary and will not be refunded if there is no justifiable medical reason for the provider to write an exemption. You are paying for the provider’s time to assess your medical needs and make the best determination for your health in their professional judgement.
Disclaimer: The Wellness Company does not accept insurance, state or Federal payors; we are cash-pay only. Consultation costs do not include prescription prices; your chosen pharmacy will invoice you for any medications and these may be covered by your insurance. Virtual care services are available in the USA only.
If you are experiencing an emergency, please dial 911 and seek in-person care. If your condition is not acute in nature or covered by a named service type by The Wellness Company, please seek help from an in-person provider.
Visit our mental health Support Resources page for important information.