Cancellations: If you booked an appointment through TWC, you will have twenty-four (24) hours before the appointment to cancel and receive a full refund. Cancellations less than twenty-four (24) hours before appointments will not result in a refund, but may be applied towards a rescheduled appointment. Telehealth treatment packages outside of 30 days after purchase and medical vaccine exemptions will not be refunded if cancelled. Please contact support@twc.health to reschedule or if you are unable to connect with your provider due to technical difficulties.

Refunds: Telehealth consultation treatments, recommendations, prescriptions, medical exemptions, and any other outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider, nor are refunds are given if you are pursuing services which are not a defined TWC consult type. Medical Exemptions must be medically necessary, and will not be refunded if there is no justifiable medical reason for the provider to write an exemption. You are paying for the provider's time to assess your medical needs and make the best determination for your health in their professional judgement.

Disclaimer: The Wellness Company does not accept insurance, state or Federal payors; we are cash-pay only. Consult costs do not include prescription prices; your chosen pharmacy will invoice you for any medications and these may be covered by your insurance. Virtual care services available in the USA only.

If you are experiencing an emergency, please dial 911 and seek in-person care. If your condition is not acute in nature or covered by a named service type by The Wellness Company, please seek help from an in-person provider.

Visit our mental health Support Resources page for important information.